Gas or Carbon Monoxide
If you smell gas or a carbon monoxide detector alarms, leave the building and call your gas utility or 911. Do not operate any equipment.
No Heat in Freezing Weather
A no-heat failure during sub-freezing temperatures is an emergency. Request emergency HVAC service.
No Cooling in Extreme Heat
A cooling failure during a heat advisory is an emergency for vulnerable occupants. Request emergency service.
Burning Smell or Strange Noises
A sharp burning smell or loud new noise warrants a service call. See our furnace smells like burning guide.
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Frequently Asked Questions
Request service
Submit a service request and a coordinator will contact you to confirm technician availability. We do not confirm an appointment until availability is verified.
What happens next: A coordinator reviews your request, confirms the service type and location, and contacts you to schedule.
For emergencies: Call (312) 555-HVAC or request emergency service. For a gas leak or carbon monoxide, leave the building and call your gas utility or 911 first.
Request service
Submit a service request and a coordinator will contact you to confirm technician availability. We do not confirm an appointment until availability is verified.